Last Updated: September 3, 2026

At Waqas Special, we want your shopping experience to be simple and convenient. We carefully prepare every order before dispatch and work with delivery partners to make sure your package reaches you safely.

By placing an order through our store, you agree to the shipping terms outlined below.

1. Order Processing

Orders are generally processed within 1–3 business days after they are placed.

Orders are not normally processed or dispatched on public holidays. During sales, promotional campaigns, or periods of high order volume, processing may take slightly longer.

Once your order has been prepared and handed over to the courier, you will receive shipping or tracking information when available.

2. Delivery Time

After dispatch, orders generally take around 3–7 business days to arrive, depending on your location and the courier service.

Delivery times are estimates and are not guaranteed. Delays can occasionally occur because of:

  • High order volumes

  • Weather conditions

  • Public holidays

  • Courier-related delays

  • Incorrect or incomplete address information

  • Unforeseen circumstances beyond our control

We appreciate your patience if a delivery takes longer than the estimated time.

3. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your order.

If we offer free shipping on selected products, orders, or promotional campaigns, the relevant terms will be clearly mentioned on our website.

4. Cash on Delivery

If Cash on Delivery (COD) is available for your location, you can pay the applicable amount to the courier when your order is delivered.

Please make sure someone is available to receive and pay for the order at the provided delivery address.

Repeated refusal or failure to accept COD orders may affect your ability to place future COD orders with us.

5. Order Tracking

Where tracking is available, tracking details may be shared with you after your order has been dispatched.

You can use the provided tracking information to follow the progress of your shipment through the relevant courier service.

Please note that tracking information may take some time to update after the package has been handed over to the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct phone number and any relevant address details.

If incorrect or incomplete information causes a delivery failure, delay, or additional shipping cost, the customer may be responsible for any additional charges required to resend the order.

Please contact us as soon as possible if you notice an error in your delivery information.

7. Failed or Unsuccessful Delivery

If a courier is unable to deliver your order because the customer is unavailable, the address is incorrect, the phone number cannot be reached, or the order is refused, the courier may return the package to us.

If the order needs to be shipped again, additional delivery charges may apply.

8. Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us at wikidaska1@gmail.com and provide your order number.

We will check the shipment status and contact the relevant delivery service when necessary.

Please understand that once an order has been handed over to the courier, certain delivery delays may be outside our direct control.

9. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We recommend taking clear photographs or a video of the package and the product before discarding any packaging materials. These details may be required to review your claim with the courier.

After reviewing the situation, we may offer a replacement, return, refund, or another appropriate solution depending on the circumstances.

10. Returns & Exchanges

If you receive a damaged, defective, incorrect, or different item from what you ordered, you may request a return or exchange within 3 days of receiving your order.

To request a return or exchange, contact us at wikidaska1@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product

The item should be returned in its original condition and packaging where applicable.

Returns or exchanges may not be accepted for products that have been used, damaged after delivery, or returned without prior approval.

If an exchange is approved, the replacement will be subject to product availability.

11. Refunds

If a returned item is approved for a refund, the refund will be processed after the returned product has been received and inspected.

Approved refunds will normally be issued to the original payment method where possible.

Please allow 10–15 business days for the refund to be processed and reflected in your account. The exact timing may vary depending on the bank or payment provider.

12. Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing it.

Cancellation requests can only be accepted if the order has not already been processed or dispatched.

Once an order has been shipped, cancellation may no longer be possible and you may need to follow our return procedure.

13. Shipping Restrictions

Delivery availability may depend on the location and the courier services available in that area.

If we are unable to deliver to a particular location, we will inform you where possible and provide an appropriate solution.

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our delivery services, shipping charges, business practices, or other circumstances.

Any updated version will be posted on this page with a revised Last Updated date.

15. Contact Us

If you have any questions about your order, delivery, returns, or shipping, please contact us:

Waqas Special
Email: wikidaska1@gmail.com